Login  |   Register
0

Exchanges


EXCHANGES & RETURNS

Returning an item couldn’t be easier. Try your purchases on, in the comfort of your own home and if you need to send them back, you have 07 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.
Shipping is complimentary on all exchanges; however, if you are based outside of India you will need to pay taxes and duties on this.
Please make sure your items are returned new, unused and with all REDREBS and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact our customer care team by emailing customercare@redrebs.com if you have any further questions

RETURNING YOUR PURCHASE

Simply create a Returns Merchandise Authorization (RMA) number, book a complimentary collection and send your item(s) back to us within 07 days of receiving your order.

Please follow the steps below to return your purchase.

  1. Sign into your account and under “My Orders”, select the order number containing the items you would like to return.
  2. Click on the “Create a Return/Exchange” button and write down the reason for return. If you would like to exchange an item, write your replacement size.
  3. Check the box to agree with our Return Policy. You will then receive an email with your RMA number.
  4. Contact FedEx by visiting fedex.com and selecting your country to find the telephone number of your nearest FedEx. REDREBS’ premier customers will be contacted within 48 hours to arrange a collection.

To ensure your return is covered by our complimentary returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.

We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email customercare@redrebs.com if you intend to do this and send your purchase to the following address:

Redrebs luxuries Pvt. Ltd.

B8/168, Sector-03, Rohini

Delhi -110085, India.

RECEIVING A REFUND

Your refund will be credited to the original payment method or as store credit to your Redrebs account.
Customs duties and sales taxes are non-refundable through Redrebs. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note that refunds can take up to 12 working days to show on your account due to varying processing times between payment providers.

OUR POLICY

All items must be returned new, unused and with all REDREBS and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Repeated Returns:
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your REDREBS account.

Late Returns:
Your purchase should be sent back to us within the 07 days of receiving your order. Returns outside of this period are accepted at the discretion of REDREBS.

Clothing:
Please take care while trying on items as all products must be returned in a new and unused condition with all REDREBS and designer garment tags still attached.

Bags:
Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Shoes:
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

Beauty:
Skincare, cosmetics and hair care products must be returned unused, unopened, and in their original packaging otherwise we will not accept them.

Lingerie & Swimwear:
Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

Limited-Edition Products:
As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.

Technology:
Technology products should be returned in the original packaging.

Gifts:
To arrange a gift return, please email customercare@redrebs.com and we will assist you further.

Faulty goods:
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If your item is faulty when you receive it, you can return it for a refund. Simply request your Returns Merchandise Authorization (RMA) number and return the faulty goods to us within 07 days of the day you received them.

Colors:
We have made every effort to display the colors of our products that appear on REDREBS.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Final Sale:
During our sale clearance, products marked as final sale cannot be returned or exchanged.

AUSTRALIAN DUTY REFUND

Upon returning, you can receive a store credit refund equivalent to the value of any Australian customs duties you have paid.
This applies to returns of full-priced orders:

  • Over 1000 AUD (before customs duties and taxes are added)
  • Placed on or after May 1, 2015

Your store credit will be added to your REDREBS account within 14 days of receiving your return.
This offer only applies to items on which customs duties have been paid to an Australian customs authority. REDREBS.com reserves the right to further adjust this offer.