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Delivery


ORDER TRACKING

Once your order has been dispatched, you will receive an email containing an air waybill number, which you can use to track your order online. If you are registered with us, you can also follow delivery by signing into your account and selecting My Account, followed by Order Status. REDREBS.com now also offers On Demand Delivery (ODD) via our shipping partner, FedEx. The service allows you to have complete control over your shipment while it is on its way to you, giving you the option to make changes online based on your individual requirements. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched. Simply follow the link provided and choose from a range of options including:

  • Rescheduling your delivery for a nominated day
  • Placing your shipment on hold if you are away from home
  • Arranging to collect your order from a DHL service point

FedEx ODD is now available to customers shopping with us in the following countries:

  • Australia
  • Austria
  • Belgium
  • Czech Republic
  • Hong Kong
  • India
  • Ireland
  • Italy
  • Luxembourg
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Pakistan
  • Poland
  • Portugal
  • Singapore
  • Spain
  • Switzerland
  • Taiwan
  • United Kingdom
  • United States

We will continue to update this section, so please make sure that you check regularly to stay up to date.

IMPORTANT INFORMATION

  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
  • Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched

We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers

SERVICE UPDATE

Brazil

Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when FedEx contacts you. Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.

China

As clearance procedures vary between Chinese gateways, please contact your local FedEx on the telephone numbers below to receive further information. Call FedEx from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile). From the rest of the world:

  • North China – 86 10 67806680
  • East China – 86 21 55514777
  • South China – 86 20 86669288


Gaza

All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

Mexico

If your order contains footwear, you must hire a licensed broker to clear customs.

GCC Countries

A copy of the following documents must be provided to FedEx when shipments arrive to the destinations below:

  • Saudi Arabia - your Saudi National ID or valid resident permit (Iqama)
  • Bahrain - your Civil Population Registration (CPR or ID Card)
  • Qatar - your Qatar Identification Number (QID)

Restrictions on jewelry

We are currently unable to dispatch orders containing jewelry to Russia or China. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

South Korea

All South Korean postcodes must now be 5 digits. To avoid any possible delays, make sure your postcode is entered correctly when placing your order.

FREE SHIPPING

From time to time, REDREBS runs free shipping promotions. To be notified by email, simply sign up to fashion news. Please note that free shipping promotions will be applied to your order on the payment page.

INSURANCE

REDREBS insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by REDREBS.com and transfer of responsibility in the same way.

TAXES & DUTIES

To ensure that the most accurate pricing, taxes and delivery costs are displayed, we recommend that you click on the link at the top of our website and select your country from the list of shipping destinations. Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. Please note taxes and duties are not applicable for Australian orders fewer than 1000 AUD. Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Brunei
  • Bulgaria
  • Canada
  • Chile
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • India
  • Ireland
  • Italy
  • Japan
  • Jordan
  • Kuwait
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Oman
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • Taiwan ROC
  • United Arab Emirates
  • United Kingdom
  • United States
  • Venezuela

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.

 

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